APPLY WORKPLACE COMMUNICATION SKILLS
SAQA Unit standards ID: 8647
NQF Level 5 10 Credits
Fundamental Unit Standard
The purpose of this course is to equip people with the necessary knowledge and skills to produce and respond to accessible written and oral communication in the workplace. This competence will equip individuals with the communication skills to operate more effectively in their workplace. It will contribute to more effective communication within the workplace environment.
This is the first part of Module 4 – Communication Skills. It is made up of
- Study Unit 1 Introduction to workplace communication
- Study Unit 2 Writing reports and responses to complaints
- Study Unit 3 Business presentations
- Lectures 6
- Quizzes 3
- Duration 100 hours
- Skill level All levels
- Language English
- Students 0
- Assessments Self
Introduction and Notes to the Learner
Dear Learner It gives us a great pleasure to welcome you to this module, Apply Workplace Communication Skills. This module is intended for people who wish to produce and respond to accessible written and oral communication in the workplace. For you to build skills and share our enthusiasm for this field of study, we urge you to read this overview several times so that studying becomes easier. As an adult learner, you are responsible for your own learning. Make sure you prepare yourself before each session. This learner's guide is designed in such a way that it imparts knowledge to anyone who reads it.
Dear Learner Please note that although your formative assessment is online, you are still required to complete the Portfolio of Evidence (PoE) document below and to send it to Ukhanyiso Ebantwini (Pty) Ltd as part of the assessment process. A facilitator will contact you after you have completed your online formative assessment. He or she will assist you in preparing for the summative assessment and go through this PoE with you. If there are any questions or concerns about the PoE or the summative assessment please contact email@example.com Good luck! Warm regards The Ukhanyiso Ebantwini Team
Study Unit 1 Introduction to workplace communication
Why is communication important to business? Couldn’t we just learn to punch numbers? Good communication matters because business organisations are made up of people. As Robert Kent, former dean of Harvard Business School once said, “In business, communication is everything.” Research spanning several decades has consistently ranked communication skills as crucial for managers. Typically, managers spend 75 to 80 percent of their time engaged in some form of communication. Communication is the essence of management. The basic functions of management (Planning, Organising, Staffing, Directing and Controlling) cannot be performed well without effective communication. Communication is the giving, receiving or exchange of information, opinions or ideas by writing, speech or visual means so that the material communicated is completely understood. Sillars, 1994. From this definition we see that communication is a two-way process - it is not only giving information, opinions or ideas but also receiving such communication from others. There must be complete understanding by both parties involved in the communication process. Therefore, when we communicate, we must always make sure that our communication is suited to the person receiving it and that it can and will be understood by them.
Study Unit 2 Writing reports and responses to complaints
Communication through words may be written or oral. Written communication entails transmission of a message in black and white. It mainly consists of text, diagrams, pictures and graphs, among others. Documents like reports, policies, rules, orders, responses to customer complaints, instruction, and agreements must be conveyed in written form for proper functioning of the organisation. Written communication guarantees that everyone concerned has the same information. It provides a long-lasting record of communication for the future. At work, we are bound to write reports and letters of response to customer complaints. Therefore, in this section we shall cover report writing and letters of response.
Study Unit 3 Business presentations
At any one moment in life or work, we are called on to do a presentation or become the group leader to facilitate a discussion or debate. If you are appointed to be the presenter, do you resign; run away; shiver or take it head on? Effective presentations provide the opportunity to communicate important, specific information in a logical manner that is beneficial to the audience members. To create this benefit, the information or processes described in the presentation must be presented in a manner that allows the audience to understand and use them.